How Fyxer billing works (plans, seats, credits, and charges)

How plans, seats, credits, and billing cycles work, and what can change your bill.

This article explains how Fyxer pricing works: what plans are available, how seats and credits are counted, why your bill might change, and how to avoid unexpected charges.

The basics

Your plan price is charged per seat.

• A seat is one user in your organization

• An organization is the shared workspace where billing is managed

For example, if your plan is $49/user/month and you have four members, your monthly bill is $196.

Each plan also includes a monthly allowance of credits per user. Recording and transcribing meetings, drafting emails, and other actions use credits. Learn more: How credits and usage work.

A few things don't cost anything:

• Users whose invites haven't been accepted yet

• Viewers, who have read-only access to content shared with them

Choosing a plan

Fyxer offers three paid plans:

• Pro: for individuals. Get replies drafted in your tone, your emails labeled, meetings recorded, and a follow-up list that refreshes every hour. You can share work with colleagues through Spaces, shared notes, and Flows

• Team: for teams. Everything in Pro, along with an organization-wide profile, admin controls, and shared context across the team. Two seat minimum

• Enterprise: everything in Team, plus custom infrastructure, integrations and contractual commitments. Requires set up by the Fyxer sales team

For more information on all paid plans, see the Fyxer Pricing page.

You can switch plans at any time from Dashboard → Admin settings → Billing.

Everyone in your organization is on the same plan, so you can't mix plans within one organization.

Monthly vs annual billing

You can pay monthly or annually. Annual billing includes a 35% discount (25% on legacy plans) and is charged upfront for the full year.

Your included credits reset each month, whether you pay monthly or annually. Unused included credits do not carry over.

You can switch between billing cycles from Dashboard → Admin settings → Billing.

Learn more: Monthly vs annual billing and how the discount works.

How seats are added and removed

A seat is added when:

• Someone accepts your invitation and joins your organization

• Someone signs up with your company email domain while auto add is turned on (see below)

A seat is removed when you remove someone from your organization.

Seat changes are reflected in your billing automatically (the exact timing depends on your billing cycle and plan).

You can check your current seat count in Dashboard → Admin settings → Billing.

Removing a user

When you remove someone, their seat is freed. Any change to future charges depends on your plan and billing cycle.

Who pays for team members

Billing is managed at the organization level, and one payment method covers all seats. Team members don't pay separately.

Credits and top-ups

If your organization uses all its included credits, features that use credits may pause until your credits reset, you upgrade, or you buy top-ups.

Learn more: How credits and usage work.

Watch out for auto-add domain

If you set up an organization, there's a setting called "Automatically add users for this domain." When it's on, anyone who signs up with your company email address is added to your organization automatically, and counts as a seat.

It's the most common cause of unexpected charges. Check it early, especially if you're the only person who should be using Fyxer, or you want to control who joins.

Find it here: Dashboard → Admin settings → Organization → Members & access → Automatically add users for this domain.

Why your bill might change

Your bill changes when:

• Seats are added or removed

• Someone joins part way through the month

• You switch plans

• You switch billing cycles

• You buy top-ups, or automatic top-up adds credits within your limit

• A promotional offer ends and your plan moves to its standard price

• Our prices change. We'll tell you at least 30 days before, and the new price only applies from your next renewal date

How to avoid unexpected charges

• Check the auto-add domain setting before you share Fyxer with your team

• Invite team members directly rather than sharing a signup link widely

• Remove users you no longer need

Check your seat count and credit usage regularly in Dashboard → Admin settings → Billing.

Where to manage billing

Go to: Dashboard → Admin settings → Billing.

From there you can:

• View your current plan and seat count

• Switch plans or billing cycles

• Add or remove users

• Download invoices

• Update VAT or tax information

Frequently asked questions

Still have questions?

Head to the chat in the bottom right of your Dashboard.